:root{--ink:#07110f;--muted:#6c7a73;--paper:#f6f8f5;--green:#0d7d52;--line:#dce4df;--gold:#b99652}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font:14px 'Segoe UI',Arial,sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:default}[hidden]{display:none!important}button,input,select,textarea{border:1px solid var(--line);border-radius:9px}input,select,textarea{padding:12px;background:#fff;width:100%;color:var(--ink)}textarea{resize:vertical}label{display:grid;gap:7px;font-size:12px;font-weight:600;margin:15px 0}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.035em}h2{font-size:19px}h3{font-size:13px;margin:24px 0 12px}.eyebrow{color:var(--green);font-size:10px;font-weight:800;letter-spacing:.16em;margin-bottom:10px}.muted{color:var(--muted);font-size:12px;line-height:1.6}.brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:inherit;font-size:11px;font-weight:800;letter-spacing:.1em}.brand small{display:block;font-size:8px;letter-spacing:.14em;margin-top:5px;opacity:.55}.mark{border:1px solid #55896d;border-radius:10px;padding:12px;letter-spacing:-.06em;font-size:19px}.primary{padding:12px 20px;background:var(--green);border-color:var(--green);color:white;font-weight:600}.secondary{padding:10px 12px;background:white;font-weight:600;font-size:12px}.text-button{border:0;background:none;padding:12px 0;color:var(--green);font-size:12px}.auth-shell{min-height:100vh;display:grid;grid-template-columns:1.15fr 1fr}.welcome{background:#071a13;color:white;padding:10vh 8vw;display:flex;flex-direction:column;justify-content:center;background-image:radial-gradient(ellipse at 20% 100%,#174a34,transparent 65%)}.welcome .brand{margin-bottom:110px}.welcome .eyebrow{color:#96cfad}.welcome h1{font-family:Georgia,serif;font-weight:400;font-size:clamp(40px,4.5vw,64px);line-height:1.12}.welcome>p:not(.eyebrow){color:#a9c0b3;line-height:1.9;max-width:440px}.welcome-line{font-size:11px;color:#93b9a3;margin-top:60px}.welcome-line span{margin-left:25px}.auth-card{align-self:center;width:min(400px,calc(100% - 50px));margin:50px auto}.auth-card h2{font:38px Georgia,serif;margin-bottom:12px}.auth-card .primary{width:100%;margin-top:18px}.tabs{display:flex;padding:5px;background:#e8eee8;border-radius:10px;margin:26px 0}.tabs button{width:50%;border:0;background:none;padding:11px;color:var(--muted)}.tabs .selected{background:white;color:var(--ink);box-shadow:0 2px 6px #00000009}.workspace{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.sidebar{background:#091c14;color:#bdd0c3;padding:30px 20px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.sidebar .brand{color:white;margin-bottom:55px}.nav-caption{font-size:9px;letter-spacing:.18em;color:#668673;margin:0 12px 16px}nav{display:grid;gap:8px}nav button{border:0;padding:13px 12px;background:none;text-align:left;color:inherit;font-size:12px}nav button.active{color:white;background:#183b29}nav button:hover{background:#173424}.sidebar-footer{margin-top:auto;padding:20px 8px 0;border-top:1px solid #294033;font-size:12px}.sidebar-footer select{margin-top:12px;background:#10271b;color:#cde2d3;border-color:#294033;font-size:11px}.sidebar-footer .text-button{color:#adcdb9}.status-dot{display:inline-block;width:7px;height:7px;background:#43b779;border-radius:50%;margin-right:7px}.main{padding:30px 32px;min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}.topbar h1{font-size:28px;margin:0;font-weight:650}.connection{font-size:11px;color:var(--muted)}.chat-grid{display:grid;grid-template-columns:290px minmax(300px,1fr) 255px;min-height:560px;height:calc(100vh - 140px);border:1px solid var(--line);border-radius:15px;background:white;overflow:hidden;box-shadow:0 12px 35px #10271906}.inbox{padding:22px 16px;border-right:1px solid var(--line);min-height:0;display:flex;flex-direction:column}.inbox-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.inbox-heading h2{font-size:15px;margin:0}.count{font-size:11px;background:#e6f2e9;padding:4px 8px;border-radius:7px;color:var(--green)}.inbox input{background:#f5f8f4;font-size:11px}.inbox select{margin:10px 0;font-size:11px}.conversation-list{overflow:auto;margin:8px -16px -22px;min-height:0}.conversation-item{background:white;border:0;border-radius:0;border-bottom:1px solid #eff2ee;text-align:left;width:100%;padding:18px 17px;display:grid;grid-template-columns:36px 1fr;gap:10px}.conversation-item.selected{background:#edf6ef;border-left:3px solid var(--green);padding-left:14px}.conversation-item:hover{background:#f5f9f5}.avatar{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:#e5ede4;color:#386147;font-size:12px;font-weight:700}.item-top{display:flex;justify-content:space-between;gap:6px;font-size:12px;margin-bottom:5px}.item-top time{font-size:9px;color:var(--muted)}.preview{display:block;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:190px;font-size:11px;margin:5px 0 8px}.item-tags{display:flex;gap:5px;align-items:center}.pill{font-size:9px;padding:4px 7px;background:#edf3ed;border-radius:6px;color:#497251;white-space:nowrap}.unread{margin-left:auto;background:var(--green);color:white;font-size:10px;border-radius:20px;padding:3px 6px}.chat-panel{min-width:0;min-height:0;background:#fafbf8}.empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:25px}.empty h2{font:25px Georgia,serif;max-width:290px}.empty p{color:var(--muted);font-size:12px;line-height:1.7;max-width:280px}.empty-icon{font-size:60px;color:#8aae96;margin-bottom:22px}.conversation{height:100%;display:flex;flex-direction:column;min-height:0}.conversation-header{display:flex;align-items:center;gap:12px;background:white;border-bottom:1px solid var(--line);padding:19px 22px}.conversation-header h2{font-size:14px;margin-bottom:5px}.conversation-header p{font-size:10px;color:var(--muted);margin:0}.conversation-header .pill{margin-left:auto}.conversation-header .secondary{display:none}.transcript-wrap{flex:1;min-height:0;position:relative}.transcript{height:100%;overflow:auto;padding:22px;overflow-anchor:none;scroll-behavior:auto;background-image:radial-gradient(#d9e3d640 .6px,transparent .6px);background-size:15px 15px}.transcript>#older{display:block;margin:auto}.message-row{display:flex;flex-direction:column;align-items:flex-start;margin:13px 0}.message-row.mine{align-items:flex-end}.bubble{max-width:86%;border-radius:13px 13px 13px 3px;background:white;border:1px solid #e2e9de;padding:12px 15px;line-height:1.6;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 2px 4px #12201803}.mine .bubble{background:#dff0e2;border-color:#d2e7d7;border-radius:13px 13px 3px 13px}.message-meta{font-size:9px;color:#809187;margin:5px 4px 0}.attachment-view{display:block;margin-top:8px;padding:8px;background:#f3f7f2;font-size:11px}.latest{position:absolute;bottom:16px;left:50%;transform:translateX(-50%);background:white;border:1px solid #cfddcb;border-radius:30px;padding:10px 18px;color:var(--green);box-shadow:0 4px 18px #1a321e18;font-size:12px}.composer{display:flex;gap:12px;align-items:center;padding:16px 20px;background:white;border-top:1px solid var(--line)}.composer textarea{resize:none;min-height:42px;max-height:100px;border:0;background:#f6f8f4}.composer .primary{padding:12px 16px}.attach-button{font-size:25px;color:#69826b;margin:0;cursor:pointer}.attachment-state{font-size:10px;margin:0;padding:0 20px;background:white;color:var(--muted)}.context{padding:26px 22px;overflow:auto;border-left:1px solid var(--line)}.context h2{font-size:19px;margin:16px 0 20px}.context dl{font-size:12px;border-bottom:1px solid var(--line);padding-bottom:10px}.context dt{font-size:9px;color:var(--muted);margin:14px 0 5px;text-transform:uppercase;letter-spacing:.08em}.context dd{margin:0;overflow-wrap:anywhere}.context .secondary{width:100%;margin-top:8px}.note-card{font-size:11px;line-height:1.6;background:#f6f8f3;padding:12px;border-radius:9px;margin-bottom:8px;white-space:pre-wrap}.note-card small{display:block;color:var(--muted);font-size:9px;margin-top:8px}.error-banner{background:#fff1eb;color:#923d20;padding:12px;border-radius:9px;margin-bottom:12px;font-size:12px}.management{background:white;border:1px solid var(--line);border-radius:15px;padding:28px;overflow:auto}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.metric{padding:22px;border:1px solid var(--line);border-radius:12px}.metric strong{display:block;font:32px Georgia,serif;margin-top:15px}.metric small{color:var(--muted);font-size:10px}table{border-collapse:collapse;width:100%;font-size:12px}td,th{text-align:left;padding:14px 10px;border-bottom:1px solid var(--line)}th{color:var(--muted);font-size:10px}dialog{border:1px solid var(--line);border-radius:15px;width:min(700px,95vw);max-height:85vh;padding:30px}dialog::backdrop{background:#07110f70}.modal-close{float:right;border:0;background:none;font-size:24px}.timeline-event{padding:14px 0;border-bottom:1px solid var(--line);font-size:12px;line-height:1.6;white-space:pre-wrap}.timeline-event small{display:block;color:var(--muted)}.management-form{max-width:500px}#auth-error{color:#923d20;font-size:12px}
@media(min-width:1700px){.chat-grid{grid-template-columns:330px minmax(400px,1fr) 290px}}@media(max-width:1300px){.workspace{grid-template-columns:180px 1fr}.sidebar{padding:25px 14px}.main{padding:25px 20px}.chat-grid{grid-template-columns:245px minmax(270px,1fr)}.context{display:none}.context.open{display:block;position:fixed;right:20px;top:100px;bottom:25px;width:280px;background:white;box-shadow:0 0 100px #0003;z-index:4;border:1px solid var(--line);border-radius:12px}.conversation-header .secondary{display:block}.preview{max-width:150px}}@media(max-width:850px){.workspace{grid-template-columns:1fr}.sidebar{position:static;height:auto;padding:16px;display:block}.sidebar .brand{margin-bottom:20px}.nav-caption{display:none}nav{display:flex;overflow:auto}nav button{white-space:nowrap}.sidebar-footer{display:flex;align-items:center;gap:10px;margin-top:14px;padding:10px 0 0}.sidebar-footer select{width:auto;margin:0}.sidebar-footer .text-button{margin-left:auto}.main{padding:18px 12px}.topbar{margin-bottom:18px}.topbar h1{font-size:23px}.chat-grid{height:70vh;grid-template-columns:210px minmax(250px,1fr);min-height:490px}.metric-grid{grid-template-columns:repeat(2,1fr)}.auth-shell{grid-template-columns:1fr}.welcome{padding:40px 30px}.welcome .brand{margin-bottom:45px}.welcome h1{font-size:38px}.welcome-line{margin-top:15px}.auth-card{margin:40px auto}}@media(max-width:570px){.chat-grid{display:flex;flex-direction:column;height:auto;min-height:0}.inbox{padding:15px;border-right:0;border-bottom:1px solid var(--line)}.conversation-list{display:flex;max-height:150px;margin:8px -15px -15px;overflow:auto}.conversation-item{min-width:220px;width:220px;border-bottom:0;border-right:1px solid var(--line)}.inbox-heading{margin-bottom:10px}.inbox input,.inbox select{padding:8px}.chat-panel{height:65vh;min-height:380px}.conversation-header{padding:14px;gap:8px}.conversation-header .pill{display:none}.transcript{padding:15px}.composer{padding:12px;gap:6px}.composer .primary{padding:12px}.sidebar-footer .status-dot{display:none}.context.open{top:90px;right:10px;bottom:10px}.metric-grid{grid-template-columns:1fr}.management{padding:16px}}
.attachment-image{max-width:100%;height:auto}
@font-face{font-family:"DM Sans";src:url("/assets/fonts/dm-sans.ttf") format("truetype");font-display:swap}@font-face{font-family:"Playfair Display";src:url("/assets/fonts/playfair.ttf") format("truetype");font-display:swap}body{font-family:"DM Sans","Segoe UI",Arial,sans-serif}.welcome h1,.auth-card h2{font-family:"Playfair Display",Georgia,serif}
.conversation-item>div{min-width:0;flex:1}.conversation-item small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.item-tags{flex-wrap:wrap}.conversation-list{overflow-x:hidden;min-height:0}.pagination{display:flex;align-items:center;gap:8px;padding:8px 0;flex-shrink:0}.sidebar nav{overflow-y:auto;min-height:0}.sidebar-footer{flex-shrink:0}@media(max-width:570px){.conversation-list{overflow-x:auto}.pagination{margin-top:16px}}
.sidebar,.main,.inbox{min-width:0}.workspace{max-width:100%}@media(max-width:850px){.workspace{grid-template-columns:minmax(0,1fr)}.sidebar nav{max-width:100%;overflow-x:auto}.sidebar{max-width:100%}}

.sidebar nav{overflow-y:auto;min-height:0}.sidebar{overflow:hidden}#management-content{overflow:auto}.management-form input,.management-form select,.management-form textarea{max-width:100%;min-height:44px}.management-form textarea{min-height:90px}#management-content td{overflow-wrap:anywhere;max-width:360px}#management-content button{min-height:40px;margin:4px}@media(max-width:780px){.sidebar nav{max-height:180px}.management-form{grid-template-columns:1fr}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}dialog{max-width:94vw}}

.sidebar nav{scrollbar-width:thin;scrollbar-color:#57735e #0d251d}.sidebar nav::-webkit-scrollbar{height:4px;width:4px}.sidebar nav::-webkit-scrollbar-thumb{background:#57735e;border-radius:4px}

/* Additive portal presentation: scrollTop remains exclusively owned by scroll.mjs. */
body{max-width:100%;overflow-x:clip}.main,.chat-panel,.management{min-width:0}#menu-toggle,#inbox-back{display:none}#context-close{display:none}.auth-card summary{cursor:pointer;padding:16px 0;color:var(--green);font-weight:600}.auth-card h2{font-size:30px}.welcome .brand{margin-bottom:48px}.welcome h1{font-size:clamp(32px,4vw,52px)}.welcome{padding:48px 6vw}.auth-card{margin:30px auto}.metric{padding:14px}.metric strong{font:600 25px 'DM Sans',sans-serif;margin-top:8px}.metric-grid{gap:10px}.topbar h1{font-size:23px}.management td,.management th{padding:10px 8px}.management button{min-height:44px}.chat-tabs{display:flex;gap:4px;margin:10px 0}.chat-tabs button{flex:1;padding:10px 4px;font-size:10px;background:white}.chat-tabs button.selected{background:#e6f2e9;color:var(--green)}#context-close{margin-bottom:15px}.table-wrap{overflow:auto;max-width:100%}.phone-access-result{overflow-wrap:anywhere;padding:16px;background:#edf6ef;border-radius:12px;margin:16px 0}.phone-access-form{max-width:440px}.phone-access-form .primary{width:100%}.conversation-header>div{min-width:0}.conversation-header h2,.conversation-header p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.composer textarea{min-width:0}.auth-card>button{margin:8px 0}body[data-portal="customer"] .context dt{display:none}body[data-portal="customer"] .context dd{margin:12px 0}
@media(max-width:850px){.workspace{display:block;height:100dvh;min-height:0}.sidebar{display:none;position:fixed;inset:0 auto 0 0;width:min(300px,85vw);height:100dvh;z-index:20;padding:24px 18px;overflow:auto;box-shadow:30px 0 100px #07110f66}.menu-open .sidebar{display:flex;flex-direction:column}.sidebar nav{display:grid;max-height:none;overflow:auto}.sidebar-footer{display:block;margin-top:auto;padding-top:20px}.sidebar-footer select{width:100%;margin:12px 0}.main{padding:10px;display:flex;flex-direction:column;height:100dvh;min-height:0}.topbar{flex-shrink:0;gap:10px;margin-bottom:10px;min-height:48px}.topbar .eyebrow{display:none}.topbar h1{font-size:18px}.connection{margin-left:auto;font-size:10px}#menu-toggle{display:block;font-size:20px;min-height:44px}.chat-grid{display:grid;grid-template-columns:minmax(0,1fr);flex:1;min-height:0;height:auto;border-radius:12px}.inbox{min-height:0;padding:16px;border:0}.conversation-list{display:block;max-height:none;flex:1;overflow:auto;margin:8px -16px -16px}.conversation-item{width:100%;min-width:0;border-right:0;border-bottom:1px solid var(--line)}.preview{max-width:100%}.chat-panel{display:none;height:100%;min-height:0}.pane-open .chat-grid .inbox{display:none}.pane-open .chat-panel{display:block}#inbox-back{display:block;min-height:44px;min-width:44px;font-size:20px;flex-shrink:0}.conversation-header{padding:10px;gap:8px}.conversation-header .avatar{display:none}.conversation-header .secondary{min-height:44px}.conversation-header>div{flex:1}.conversation-header .pill{display:none}.composer{padding:10px 8px calc(10px + env(safe-area-inset-bottom));gap:6px}.composer .primary{min-height:44px;padding:10px}.composer textarea{min-height:44px;font-size:16px}.attach-button{min-width:32px;min-height:44px;display:grid;place-items:center}.context.open{display:block;position:fixed;inset:auto 8px 8px;max-height:80dvh;width:auto;padding:20px;z-index:25;border-radius:18px 18px 10px 10px;overflow:auto}.context.open #context-close{display:block}.management{flex:1;min-height:0;padding:16px;overflow:auto}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.metric strong{font-size:23px}.error-banner{flex-shrink:0;margin-bottom:8px}.auth-shell{display:block}.welcome{padding:20px 24px}.welcome .brand{margin:0}.welcome>p,.welcome>h1,.welcome-line{display:none}.auth-card{width:calc(100% - 36px);max-width:440px;margin:24px auto}.auth-card label{margin:12px 0}.auth-card input,.auth-card textarea,.auth-card select{font-size:16px;min-height:44px}.auth-card h2{font:600 27px 'DM Sans',sans-serif}dialog{padding:20px;max-width:calc(100vw - 20px);max-height:85dvh}.pagination{margin:12px 0 0}}
@media(min-width:851px) and (max-width:1100px){.workspace{grid-template-columns:175px minmax(0,1fr)}.main{padding:20px 14px}.chat-grid{grid-template-columns:230px minmax(0,1fr)}}

.management details{margin:18px 0;padding:14px;border:1px solid var(--line);border-radius:10px}.management summary{cursor:pointer;min-height:32px;font-weight:600;line-height:32px}.table-wrap{margin:12px 0}.phone-access-form{padding-bottom:8px}

table.table-wrap{display:block;max-width:100%;overflow-x:auto}

.table-wrap td,.table-wrap th{white-space:nowrap}.table-wrap table{min-width:100%;width:max-content}

#customer-flow{display:grid;gap:14px}#customer-flow h2{margin:0}#customer-flow label{display:block}#customer-flow input,#customer-flow select{width:100%;font-size:16px;min-height:44px}#customer-flow button{min-height:44px}#customer-flow input[readonly]{background:#edf4f0}.customer-actions{padding:8px;display:flex;gap:8px;flex-wrap:wrap;max-height:32dvh;overflow:auto}.customer-actions:empty{display:none}.customer-actions button{min-height:44px;font-size:13px}.availability-green{color:#168447}.availability-yellow{color:#a16b00}.availability-red{color:#ad3232}
/* Customer presentation uses the existing transcript and scroll controller. */
.customer-auth{min-height:100dvh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:24px;padding:20px}.customer-auth .auth-card{width:min(440px,100%)}
.customer-workspace{height:100dvh;max-width:1050px;margin:auto;padding:16px;display:flex;flex-direction:column;gap:12px}.customer-workspace[hidden]{display:none}.customer-header{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.customer-header strong{margin-right:auto}.customer-header select{width:auto}.customer-header #connection{font-size:12px}.customer-workspace main{flex:1;min-height:0}.customer-workspace .chat-panel{height:100%;min-height:0}.customer-workspace .conversation{height:100%;min-height:0}.customer-workspace .customer-actions{max-height:32dvh;overflow:auto;flex-shrink:0}.customer-workspace .conversation-header{flex-shrink:0}.customer-workspace .composer{flex-shrink:0}.customer-workspace #empty{display:none}
@media(max-width:850px){.customer-workspace{padding:8px;gap:6px}.customer-workspace .chat-panel{display:block;border-radius:12px}.customer-workspace .conversation{display:flex}.customer-workspace .conversation-header{padding:10px}.customer-workspace .composer{padding:8px}.customer-header{gap:6px;font-size:13px}.customer-header select{max-width:100px}.customer-workspace .customer-actions button{font-size:12px;padding:8px}.customer-workspace .transcript{padding:12px}}